Mahesh Kotipalli
IT Support Specialist @Crownit
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WORK HISTORY
IT Support Specialist @Crownit
Provided first-line technical support to end-users, resolving issues related to hardware, software, and network connectivity.• Skillfully installed and integrated new hardware and components.• Troubleshoot ongoing issues to bring systems back into compliance.• Handle escalated trouble calls and work closely with engineering and field technicians to resolve service issues.• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing systems.• Diagnosed and repaired computer hardware, installed software applications, and assisted users with password resets and account issues.• Resolved support tickets per week, maintaining a high level of customer satisfaction and meeting service level agreements.• Documented solutions in a knowledge base to facilitate faster resolution of common issues.• Provided on-site deskside support to employees, troubleshooting computer problems, installing software, and configuring peripherals.• Delivered training to users on new software applications and IT policies.• Proactively monitored server health, resource utilization, and security using monitoring tools and system logs.• Performed regular system updates, security patching, and backups to ensure system integrity and availability.• Troubleshoot complex hardware, software, and network issues using Linux command-line tools and diagnostic techniques.• Developed and implemented automation scripts using bash to streamline system administration tasks, deployments, and configuration management.
EDUCATION
Franklin University
Master's degree
GMR Institute of Technology (GMRIT), GMR Nagar, Rajam, Srikakulam Dt.,-532127 (CC-34))
Bachelor of Technology
ABOUT MAHESH KOTIPALLI
IT Support Specialist
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