Mahesh Kamble

About Mahesh Kamble

I don\'t write requirements documents. I translate business complexity into systems that work at scale.Over 10 years in BFSI and fintech — across Axis Bank, HDFC Bank, and high-growth payment platforms — I have sat at the intersection of business strategy and Salesforce/CRM implementation, ensuring what gets built actually solves the problem stakeholders couldn\'t yet articulate.What that looks like in practice:→ Delivered PFMS payment integrations for two state governments, achieving 20% faster transaction processing with zero production incidents on go-live day.→ Redesigned a payment checkout API flow that lifted transaction success rates by 25% and cut support tickets by 40% — without touching the front end.→ Managed ₹50 Cr+ in monthly CBDT tax transaction flows transactions/month) without a single compliance escalation.→ Reduced UAT defect cycles from 5 days to 3.5 by building traceable test governance frameworks — a 30% faster delivery cadence.I work best when the problem is messy. When no one quite agrees on scope, when the API documentation is incomplete, when stakeholders speak three different languages — that\'s where I add the most value.My toolkit: Visio • Salesforce CRM · BRD / FSD / User Stories · API & Payment Gateway Integration · JIRA + Confluence + Zephyr · SQL · Agile / Scrum · PFMS · CBDT · UAT Ownership · Gap Analysis · RBI ComplianceCurrently open to: Senior Business Analyst roles (Salesforce-focused) in BFSI, Fintech, or SaaS.Let\'s connect if you\'re building something that needs requirements done right.

Experience

1. Business Analyst

   Axis Bank

   Jul 2024 — Present · Mumbai, IN

   Architected the requirements and UX redesign for a core digital banking product — eliminating 3 high-friction user flows, reducing drop-off by 10% and lifting task completion by 15%.• Built a Zephyr-linked test governance framework that compressed JIRA defect turnaround by 30% — cutting regression cycles from 5 days to 3.5, sprint over sprint.Delivered BRDs, FSDs, and API integration specs for 2 payment gateway aggregators in under 6 weeks each, achieving zero-defect UAT sign-off on first submission.• Drove 15–20% improvement in usability scores across two releases by leading wireframe and prototype reviews before development began — making rework a non-event.• Coordinated a targeted fix sprint post-launch that recovered 15% of failed payment sessions within 4 weeks, directly reducing support ticket volume.CRMBRD / FSDPayment GatewayUATZephyrAgile

Education

• Smt Chandibai Himathmal Mansukhani College

  Graduation, Mathematics and Computer Science

  2011 — 2015

• Welingkar Institute of Management

  PGDM, Information Technology Project Management

  2019 — 2021