Mahesh Chandra Gu

Dedicated Learning Manager @Intellipaat

Bengaluru, IN

Key Responsibilities: Managed multi-channel support including live chats, calls, and email to promptly resolve learner queries. Efficiently handled ticket resolution related to LMS portals, ensuring timely and accurate issue closure. Addressed concerns via email communication and helpdesk systems, enhancing learner satisfaction. Coordinated and scheduled meeting invites for sessions and support-related discussions. Guided learners on accessing recorded sessions, ensuring seamless learning experiences. Proficient in handling escalated calls and refund scenarios with professionalism and empathy.🤝 Maintained strong communication across multiple platforms to deliver a cohesive support experience-