Mahesh Anand Tiwari

Team Manager @NTT DATA North America

Delhi, DL, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2016 — Present

Team Manager @NTT DATA North America

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Gurgaon, IN

Lead OTC operations for global clients, overseeing billing, collections, and cash application for high-volume portfolios.Spearheaded automation initiatives, improving process efficiency by 15% and reporting accuracy.Managed a 25-member team, ensuring SLA, KPI, and audit compliance at 99%+ levels.Collaborated cross-functionally with IT, Finance, and Delivery to optimize cash flow and DSO.Received VP-level appreciation for leadership and team performance excellence.

EDUCATION

N/A

University of Calcutta

Bachelor of Science - BS

N/A

Utkal University

Bachelor of Science - BS

SKILLS

Team LeadershipIdeas DevelopmentTeam BuildingBpoRetail BankingCustomer ServiceVendor ManagementCross Functional Team BuildingCustomer SupportCross-Functional Team LeadershipTeam MotivationClient RelationsTraining & DevelopmentCustomer SatisfactionCustomer RelationsPilot ProjectsClient DevelopmentClient ServicesCustomer ExperienceOrder to CashA/R CollectionsTeamworkTeam ManagementProcess Improvement

ABOUT MAHESH ANAND TIWARI

I help organizations improve cash flow, reduce DSO, and transform end-to-end…

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