Maher Massalkhi

Service Supervisor @Catholic Charities Southwestern Ohio

Cincinnati, OH, US

Supervise a team of case managers and social work interns, providing clinical and administrative oversight to ensure compliance with federal andstate refugee resettlement guidelines.· Coordinate team operations and maintain balanced caseloads across employment and refugee support programs, ensuring high service standards.· Lead onboarding, performance evaluations, and professional development to build long-term program capacity.· Manage intensive casework under the Matching Grant program, supporting refugee families through their initial resettlement phase.· Develop quality assurance systems, including regular audits and corrective action plans, resulting in improved compliance.· Prepare reports and funding documentation for federal agencies, contributing to successful audits and continued funding.· Foster partnerships with employment providers, Jobs and Family Services, housing services, and healthcare organizations to strengthen clientsupport networks.· Provide conflict resolution, case consultations, and team leadership to ensure client-centered service delivery.

Lebanese American University

BS, Marketing