Maher Alkhatib
Investment Operations Specialist @AngelList
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WORK HISTORY
Investment Operations Specialist @AngelList
Toronto, ON, CA
Enhanced automation and optimized key processes across multiple stages, resulting in significantly faster processing times and increased capacity to handle higher volumes.• Automation and Compliance: Spearheaded workflow automation in IRA closes and amount adjustments, ensuring legal and SEC compliance while enhancing efficiency.• Process Owner: Managed processes end-to-end, implementing automations that streamlined the investment processes for institutional and VIP investors.• Managed quarterly rollover of 30+ funds and led VCA operational workflows, maintaining high accuracy and resolving conflicts of interest.• Optimized operations using tools like Zapier, Flowdash, and Jira, enhancing team collaboration and process efficiency.• Navigated the 2022 SVB crash by supporting customers in a highly stressful environment, minimizing damage an providing crucial reassurance.
EDUCATION
American University of Sharjah
Bachelor of Business Administration
The International School of Choueifat — Damascus
High School Diploma, Business
American University of Sharjah
Bachelor’s Degree, Business Administration
The International School of Choueifat — Damascus
Syrian baccalauréat, Literature
ABOUT MAHER ALKHATIB
Wide range of experience in Customer Service & Operations as a result of several people management positions in the Travel and Financial Industry. Previously worked with Enterprise Rent A Car as an assistant manager, where we strived for perfect customer service that the team achieved a customer satisfaction score of 94% across Toronto and the GTA. During my time as Team Lead at Booking.com I had the privilege of managing a customer service team of 15-25 people to provide world-class customer service in four languages. I was part of the Work-From-Home deployment project team in response to the Covid-19 pandemic that worked tirelessly to get over 400+ customer service specialists trained and equipped to work from home within one week. At LocalCoin, I worked with a great team to provide the best experience possible to all our customers and partners while protecting our users from fraud and educating our community on the crypto world. Today, I have the privilege to work with an amazing team at Angellist to push the limits of tech and startups all over the world!
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