Mahendran Karruppusamy
Regional Incident Manager | Scrum Master, Lean Six Sigma
- Role
- Regional Incident Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mahendran Karruppusamy
As Cisco\'s High Touch Operations Manager, my focus is on delivering exceptional end-user support and overseeing IT operations with proficiency in process improvement and project management. At the heart of my approach is a data-driven mindset, complemented by ITIL certification and expertise in Lean Six Sigma methodologies, which I\'ve applied rigorously to enhance our IT services.The role has honed my coordination skills between IT service owners and users, ensuring service availability and streamlining operations for business continuity. Our team\'s success is reflected in improved user experience and efficient incident management. My certification as a Scrum Master and SAFe Product Owner fortifies my ability to lead projects that drive Cisco\'s operational excellence forward.
Experience
Regional Incident Manager
Apr 2025 — Present · Bengaluru, IN
Education
Amrita Vishwa Vidyapeetham, Coimbatore
Bsc, Software Systems
2001 — 2004
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