Mahendrakumar Nepa

Role: Production Support Engineer at Tata Consultancy Services
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

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About Mahendrakumar Nepa

A graduate with a Bachelor of Technology in Mechanical Engineering from Sri Sarathi…

Experience

Production Support Engineer
Tata Consultancy Services
Feb 2022 — Present
Provide L3 production support for business-critical healthcare applications ensuring high availability and minimal downtime. Handle ServiceNow incidents, service requests, and escalations from L1/L2 teams while consistently meeting SLA targets. Perform detailed root cause analysis using SQL queries, Java debugging, and log analysis to resolve complex production issues. Monitor ETL jobs and batch processes to ensure timely and accurate data processing. Analyze application logs using Dynatrace, GCP Logs, Kafka, and BigQuery to identify performance and data-related issues. Collaborate with Development, QA, Business Analysts, Product Owners, and Operations teams for permanent issue resolution. Identify recurring incidents and recommend long-term fixes, improving application stability and performance.

Education

Sri Sarathi Institute of Engineering & Technology, Nuzvid, PIN-521 201.(CC-54)
Bachelor of Technology - BTech, Mechanical Engineering
2016 — 2020

Contact information

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•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Mahendrakumar Nepa

Experience

Production Support Engineer

Education

Sri Sarathi Institute of Engineering & Technology, Nuzvid, PIN-521 201.(CC-54)

Find verified contacts for anyone on LinkedIn