Mahendra Rajput

About Mahendra Rajput

Results-driven Project Manager with over 12 years of experience in Financial Technology, delivering enterprise-level solutions across banking, payments, and digital transformation initiatives. Certified in ITIL Foundation, Professional Scrum Master (PSM I), and Microsoft Azure Fundamentals, with a strong track record of managing cross-functional teams and executing projects using Agile, Scrum, and Waterfall methodologies. Proficient in tools like JIRA, Confluence, MS Project, ServiceNow, Power BI, and Azure DevOps. Adept at stakeholder management, risk mitigation, and driving continuous improvement in complex, regulated environments. Known for strong communication, leadership, and delivery excellence under tight deadlines. Currently seeking challenging project or program management opportunities in FinTech, BFSI, or IT services domains.

Experience

1. Senior Lead Engineer

   FIS

   Aug 2023 — Present

   Incident managemento Act as the point of contact within a global support structure for diagnosis and resolution of incidents.o Engage directly with clients to resolve incidents.o Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.o Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.• Client relationship building• Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.• Increase your clients’ efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomings.• Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.• Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.• Responsibility for ongoing learning of the Ambit Asset Finance application and business processes of key clients. This entails creating and preparing detailed training manuals and ‘how to’ documents to clients and peers alike.

Education

• BSSS College

  Bachelor's degree

  2008 — 2011