Mahendra Singh Rathore
Assistant Team Lead at Fusion Business Solutions Pvt Ltd
- Role
- Assistant Team Lead at FBSPL
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
Experience
Assistant Team Lead
Oct 2021 — Present · Udaipur, IN
Lead and mentor a team of agents to ensure adherence to processes, productivity goals, and quality standards.Track KPIs, conduct regular reviews, and provide feedback for continuous improvement.Provide coaching and training to new and existing team members to enhance skills and align performance with business goals.Prepare and present performance reports, analyze trends, and recommend process enhancements.Identify and implement process improvements to increase efficiency and service delivery.Act as a liaison between team members, management, and clients to ensure expectations are met and issues are resolved promptly.Ensure all team activities comply with company policies and industry standards through regular audits and quality checks.Manage team dynamics and resolve conflicts to maintain a positive and productive work environment.
Education
Bhupal Nobles Post Graduate College
Master of Commerce, Business/Commerce, General
2009 — 2014
Skills
- Graphly
- Infusionsoft
- Customer Service
- Microsoft Office
- Social Media
- Lucid Chart
- Wordpress
- Time Management
- Microsoft Excel
- Research
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.