Mahendra Kumar Nayak
Operation Manager | Black Belt Certified | Principal Officer (IRDAI-Qualified) | P&C Insurance | Banking | Mortgage | AML/KYC | F&A - AP & AR | Process Excellence | Digital Transformation | Service Delivery Quality
- Role
- Operation Manager at Genpact
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Mahendra Kumar Nayak
IRDAI-qualified Principal Officer with expertise in IFSCA compliance• Results-driven professional with 17+ years of diverse experience across various Domains and Services • 14+ years of BPO experience, driven by a passion for delivering outstanding client satisfaction• Experienced in F&A – Accounts Receivable & Accounts Payable • Experienced banking professional with a strong background in AUS Mortgage Services • I possess extensive experience in service delivery quality with a focus on customer satisfaction, digital transformation and service excellence. Additionally, I have played a significant role in preparing for internal process audits and ISO external audits
Experience
Operation Manager
Sep 2025 — Present · Jaipur, IN
Billing and Collection - US P&C Insurance (Order to Cash)
Education
University of Rajasthan
Bachelor of Commerce
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