Mahendra Bissoondial
Team Lead - Contact Center (Us Experience Centre) @Foresters Financial
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WORK HISTORY
Team Lead - Contact Center (Us Experience Centre) @Foresters Financial
CA
EDUCATION
Sheridan College
Legal Assistant/Paralegal
Father Michael Goetz
OSSD, High School/Secondary Diplomas and Certificates
ABOUT MAHENDRA BISSOONDIAL
A dynamic leader with extensive knowledge of large-scale Contact Centre Management, with 18 years of Contact Center experience holding various roles beginning from frontline agent to progression to Team Leader. Proven track record of achieving performance targets, developing team members and skilled in Leadership, Team Work, Workforce Management, Retail Banking, and Contact Centers. Passionate about creating and enhancing processes to improve performance, while driving top NPS results through focus on coaching ensuring team associates provide world class stellar service on every call.
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