Mahender Rana

WORK HISTORY

EDUCATION

SKILLS

ABOUT MAHENDER RANA

I am a technically competent Operations Management professional with core strengths in General Administration, Customer Services, Quality Compliance, Process Enhancement, Escalations Handling, Client Relations and Team Management. I am engaged in management of escalated issues, training and process management while implementing new processes within the organization. I have successfully defined service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service. My contribution lies primarily in development and management of entire team to handle roles, responsibilities, and activities that ensure compliance with all operational processes. I possess an impressive track record in monitoring overall functioning of processes using a methodical approach while delegating the work to members and tactfully motivating the members to achieve the desired organizational goal. In the course of my association with the leading organization, I have contributed strategic inputs to enable the management in identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Equipped with outstanding presentation and people management skills, I have demonstrated track record of making significant contributions in setting systems, implementing best practices and leading teams while ensuring the delivery of new, highly effective business solutions. I have mastered my skills in maintaining smooth operations and providing consistency in delivering service and excelling benchmarked service levels. Well versed in general operations management for high quality services and business continuity, I am deft in managing and leading teams for running successful project operations including training, planning, allocation, resolving issues and delivering to client. To know more, reach me at m••••••@gmail.com!