Mahek Rathod
Experienced Management | Expert in Technical & Customer Support | Skilled in Risk Mitigation, Client Relations, and Team Development | Proficient in ServiceNow | CAPM Certified
- Role
- Senior Technician at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mahek Rathod
IT professional with 4.5+ years of experience in technical support, implementation…
Experience
Senior Technician
Jan 2024 — Present · Bengaluru, IN
Implement best practices and continuous improvement initiatives in project management and customer support processes.Identify and mitigate project risks and issues, ensuring timely resolution.Collaborate with cross-functional teams, including technical support, customer service, and development teams, to ensure seamless project execution.Ensure customer satisfaction by addressing technical and support-related issues promptly and effectively.Develop and maintain strong relationships with clients, understanding their needs and ensuring their expectations are met.Facilitate training and development programs for team members to enhance their skills and knowledge.Familiarity with CRM and support ticketing systems.Proficiency in project management tools and software (e.g, SERVICENOW, JIRA).CAPM certification is a plus.
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