Mahek Ghuwalewala

Customer Relationship Management Manager @Jewelbox

Kolkata, IN

Customer Relationship Manager | Jewelbox, KolkataDate – Present • Lead the Customer Relationship Management (CRM) function for a premium luxury retail brand, focusing on building deep, long-lasting customer relationships. • Design and implement data-driven communication and retention strategies tailored to customer behavior and preferences, significantly improving engagement and loyalty. • Develop personalized customer journeys that enhance the overall brand experience, ensuring every interaction is thoughtful, relevant, and impactful. • Collaborate cross-functionally with sales, marketing, and product teams to streamline feedback loops and continuously refine CRM initiatives. • Successfully transformed the customer experience by integrating empathy with analytics, turning first-time buyers into loyal brand advocates.

INIFD Saltlake

Bachelor's degree