Mahboob Alam

About Mahboob Alam

A business consultant with overall 16 years of global experience provided consulting assistance to several prominent clients in Europe, USA, and the Middle East region delivering Business Transformation, Digital Transformation, Business Process Transformation & Automation (Business Process Management) consulting engagements. Adept in defining transformation strategy & approach, target operating model & processes, IT enabler & business process optimization, simplification, Improvement, re-engineering, and automation to meet the cutting edge technology-enabled business process/solutions achieving business agility demand fast time to market, operation cycle time reduction, cost reduction resulting profit & customer experience growth. Delivering transformation engagements across client\'s business-facing processes includes focus Initiative towards bringing business & customers more closer by transforming integrated business-customer journey and touch-point through digital experience (DX), Includes Improving Business Operation Efficiency to Digital Maturity Model/Customer Experience Maturity Model (DX-BX, UX, CX). And next-gen target CX focused transformation of \"Total Experience\" Model/Management (TCE/CEM/TX) for seamless End to End journey from customer Interaction to experience (Business-Process/Operation-Customer) by Interlinking complete organization experience, from the employee to the customer and the user - the user experience (UX), customer experience (CX), employee experience (EX) & multi-experience (MX) principle and disciplines to gain high customer experience for business value proposition. Handling engagements across consulting landscape at various stages demand-based roles as PM, Lead, Consultant, and Business Analyst (BA) into Business & IT Advisory Services, Telecom BSS / TMT, Telecom EAM, Energy & Utilities, Manufacturing, Automotive, Airlines, e-Commerce, Retail, HR, Supply Chain transforming Business Operation and Function. Build strong relationships with leadership, align business strategy to people, processes, and technologies to implement digital change.

Experience

1. Senior Consultant

   Wipro

   Dec 2014 — Present · IN

   Senior Consultant in Wipro Digital Consulting :\\\\n\\\\nProviding strategy consulting assistance and operational support to Clients for an appropriate business solution and Process/IT transformation essential, also defining business and technological solutions with benefits realization to achieve business goal & persistence and gain customer experience and confidence with high satisfaction.\\\\n\\\\nAssisting clients in leveraging digital technology and next-generation organization capabilities like BPA, RPA, EA, AI, Digitalization, and Automation of Business processes and IT backbone to achieve high business performance.\\\\n\\\\nHelping the client to improve their business and operation performance, assist the development of improvement plans, and ensure business process improvements, process re-engineering, and IT solution design with the following activities:\\\\n\\\\nUnderstanding client\'s business landscape, Gather, elicit & analyze client business/processes requirements, defining requirements, process, BPD/PDD, and delivering solution and Implementation strategies.\\\\n\\\\nPerforming Business Process Re-engineering (BPR) & Process Improvement (BPI) in BPM framework, Robotic automation with model-driven IT development & process compliant application/system approach.\\\\n\\\\nOptimize business processes with Six Sigma, Lean practice, designing an efficient and logical business process to produce a better process for operation efficiency, revenue optimization, and time/cost/benefit realization in collaboration with business unit and IT implementation.\\\\n\\\\nDigital and Technology Transformation/Enablement/ Restructuring in the emergence of Digital initiative (AI/ML/RPA).\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Bharathidasan Institute of Management Tiruchirapalli

  MBA, IT & Marketing

  2005 — 2008

• Manipal Academy of Higher Education

  B.I.T (Bachelor in Information Technology), IT - Software Engineering, Analysis and Design