Mahati Devabhaktuni
Senior Technology Leader > Driving Digital Transformation, Cloud Modernization, and Operational Excellence > Empowering Teams to Deliver Scalable, Innovative Solutions
- Role
- Senior Manager - Loyalty at United Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Mahati Devabhaktuni
I am a results-driven technology leader with over 20 years of experience transforming…
Experience
Senior Manager - Loyalty
Apr 2017 — Present · Chicago, IL, US
Spearheaded strategic initiatives for United\'s loyalty program, including cloud migration and modernization of loyalty systems. Successfully executed approximately 20 enterprise projects, driving a 30% revenue increase and enhanced customer engagement. • Piloted the migration of a complete suite of Loyalty applications to AWS Cloud, deploying scalable, cloud-based solutions that achieved 99.9% system uptime through the implementation of automation and monitoring tools.• Led the modernization of the loyalty platform, architecting a scalable microservices-based solution on AWS and assembling a high-performing team. Collaborated with enterprise teams to ensure seamless execution, optimizing a $12M budget to accelerate time to market and reduce operational costs by 20%.• Managed multiple enterprise projects, overseeing end-to-end design and ensuring on-time delivery. Partnered with business leadership to maximize value and mitigate risks. • Directed a technical team of approximately 30 IT professionals, overseeing talent development through performance reviews, career advancement discussions, and compensation decisions for direct reports.• Enhanced contact center efficiency by implementing automation and process improvements, reducing call times by 20%.• Implemented Safe Agile methodologies, enhancing productivity and increasing management visibility into project progress.• Optimized resource planning, cost estimation, and benefit analysis to drive value-based decisions for quarterly roadmaps, while effectively managing both OPEX and CAPEX budgets.• Led core system support to maintain high availability, resilience, and optimal performance while maintaining regulatory compliance. Implemented cybersecurity best practices to safeguard data and infrastructure.
Education
Loyola University Chicago
Master’s Degree
Chaitanya Bharathi Institute of Technology
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