Maharshii Bhatt

Technical Product Support Specialist @ecobee

Calgary, AB, CA

Dedicated Smart Device Customer Support Specialist with extensive experience in customer service within the food service, hospitality, and retail sectors- Provide exceptional customer service to Smart Device Owners via phone, email, and chat- Address inquiries with a high degree of empathy and understanding- Maintain a friendly and approachable demeanor while effectively assisting customers- Resolve issues promptly and effectively, exceeding customer expectations- Connect with customers on a personal level, addressing their needs with compassion- Excel in both verbal and written communication for clear and effective interactions- Efficiently navigate and utilize multiple tools and systems to manage and resolve customer inquiries- Multitask effectively without compromising on quality- Independently research and locate solutions using available knowledge bases and resources- Proactive approach to finding accurate answers to customer queries- Strong ability to learn and adapt to new technology, particularly in smart home devices, home automation, and virtual voice assistants- Assist customers with complex issues effectively due to technical proficiency- Listen attentively to customers, accurately documenting interactions to maintain thorough records- Continuously seek opportunities for self-improvement and growth in the customer support field- Committed to providing exceptional service and viewing each customer interaction as an opportunity to learn- Thrive in fast-paced environments, dedicated to delivering top-notch support to Smart Device Owners- Genuine passion for customer support and a commitment to continuous improvement- Ready to embrace new challenges and excel in the role of Smart Device Customer Support Specialist- Open to connecting and exploring opportunities to contribute to outstanding customer support in smart devices and home automation.

Gujarat University

Bachelor of Commerce (B.Com.), Accounting and Finance

Herzing College

Business administration in sales & marketing, Sales and Marketing Operations/Marketing and Distribution Teacher Education