Mahammad Azeez Mogal

About Mahammad Azeez Mogal

Highly versatile Process Improvement Engineer with 5 years of experience driving…

Experience

1. Process Improvement Engineer

   Cognizant

   Aug 2024 — Present · US

   Spearheaded cross-functional Lean Six Sigma initiatives across digital finance and customer care operations, achieving a 20% reduction in process cycle time and a 15% increase in throughput by eliminating over 30 non-value-added steps.Integrated Power BI and Tableau dashboards with AI/ML-driven process intelligence tools, enabling real-time KPI monitoring and reducing incident resolution time by 25% across mission-critical workflows.Led process automation efforts using RPA tools (UiPath, Power Automate), saving $110K+ annually and improving task accuracy by over 40%, while ensuring alignment with internal compliance and SOC2 audit standards.Conducted Agile-aligned process reengineering using BPMN and Value Stream Mapping in collaboration with product owners and tech teams, facilitating seamless integration with cloud-based platforms (ServiceNow, Azure).Championed change enablement by designing standardized SOPs, onboarding materials, and training sessions, resulting in a 35% increase in compliance and a 90% adoption rate of reengineered workflows.Partnered with cybersecurity and compliance teams to embed controls into redesigned workflows, ensuring risk mitigation and regulatory compliance (SOX, HIPAA) during system transitions.Facilitated Kaizen workshops, RCA (Root Cause Analysis), and DMAIC-based continuous improvement sessions, improving first-pass yield from 82% to 93% within six months and boosting cross-team engagement by 50%.Influenced executive stakeholders through data storytelling and impact reporting, securing buy-in for process improvement initiatives and aligning transformation roadmaps with strategic business goals.