Mahalik Burns
Global Technical Support and Installation Manager @MMI - Medical Microinstruments, Inc.
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WORK HISTORY
Global Technical Support and Installation Manager @MMI - Medical Microinstruments, Inc.
Led multinational teams across regions to deliver world-class technical support, installations, and field service, driving consistency and scalability. Established FSL and reduction of field part inventory, ensuring decreased cost.Directed global escalation management and complex troubleshooting, reducing downtime and improving first-time fix rates.Established standardized service and installation frameworks, ensuring compliance, safety, and operational excellence across international markets.Partnered with executives, product, and sales teams to enhance customer satisfaction, expand service capabilities, and deliver measurable business growth.
EDUCATION
Stony Brook University
Engineering
Farmingdale State College
Engineering
ABOUT MAHALIK BURNS
Seasoned field service engineer / biomedical engineer with 30 years of experience in the medical device field. Excellent customer service skills and detail oriented. Management/Leadership roles desired.
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