Mahalakshmi Murugaiyan
Solution Support Engineer @SAP
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WORK HISTORY
Solution Support Engineer @SAP
County Galway, IE
Analyze the incident, research solutions, and provide solid answers easily understood by customers. • Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels. • Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service. • Document solutions to known issues and consulting questions. • Develop technical solutions to be posted to both internal and external knowledge base. • Liaising with Engineering, Product Management & Operations organizations to resolve bugs and missing product functionality for future releases. • Document issues in a CRM system and defects in our engineering tracking system
EDUCATION
National College of Ireland
Postgraduate Diploma, Cybersecurity
National College of Ireland
Master of Science - MS, Cybersecurity
PA College of Engineering and Technology
Bachelor of Engineering - BE, Computer Science
Bharathiar University
Master of Business Administration - MBA, Human Resources Management and Services
ABOUT MAHALAKSHMI MURUGAIYAN
Flexible Support Specialist with 11+ years of experience, ready to excel in any operational structure and enhance all support departments. Talented at discerning root causes and deriving solutions even with minimal information and physically restricted system access. Skilled provider of service via in-person interactions or remote support solutions.
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