Mahak Aleem
Technical Consultant | Process Optimization & Insight Generation | Python, SQL, Dashboards | ServiceNow Certified (CSA, CAD, CIS-ITSM, CIS-CSM).
- Role
- Process Analyst at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mahak Aleem
Technology and process professional with experience spanning enterprise platforms, process analysis, and data-driven problem solving. Former ServiceNow Developer and current Process Analyst, with a growing focus on analytics and product-oriented roles.I bring hands-on experience in workflow automation, process optimization, and translating business requirements into practical technical solutions. My early career involved working as a ServiceNow Developer, where I contributed to ITSM implementations, automated workflows, and custom applications, building a strong foundation in enterprise systems and stakeholder collaboration.Currently, I work as a Process Analyst, focusing on analyzing end-to-end processes, identifying inefficiencies, and supporting decision-making through structured analysis and data insights. This role has strengthened my business perspective and deepened my interest in roles that sit at the intersection of technology, data, and product strategy.Alongside my professional work, I am actively developing skills in data analytics and product thinking, including Python, SQL, PostgreSQL, Power BI, KPI design, and data storytelling, while learning core product management concepts such as problem discovery, prioritization, and outcome-driven delivery.Looking ahead, I am seeking opportunities that combine process analysis, analytics, and product thinking, with a long-term goal of transitioning into Product Management or Product-adjacent roles where I can help shape impactful, user-centric solutions.
Experience
Process Analyst
Jul 2025 — Present · Hyderabad, IN
Drove Agentic AI Value Realization by defining success KPIs and conducting Time & Motion studies to quantify user efficiency and identify performance gaps.Analyzed and synthesized operational data from field studies, generating data-driven insights that directly informed and prioritized enhancements to reduce manual tasks.Translated analytical findings into actionable product requirements, serving as the key bridge betweenoperational data and the ML engineering roadmap
Education
JECRC University
Bachelor of Technology - BTech, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.