Mahak Ramchandani
Product Solutions at Google | Growth & Strategy | Value Creation Ex Goldman Sachs, Ex Whatfix
- Role
- Product Support Consultant at Google
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mahak Ramchandani
I specialize in helping enterprise clients maximize product adoption, retention, and revenue expansion through a consultative and data-driven approach. With over six years of experience spanning Customer Success, Value Consulting, and Financial Services, I have successfully managed multi-million-dollar portfolios, driven revenue growth, and strengthened customer advocacy for global enterprises.At Whatfix, I:• Achieved 100% customer retention over four consecutive quarters for a $1.4M enterprise portfolio.• Increased retention by 15% for at-risk clients through targeted success strategies.• Led upsell initiatives, driving 5x recurring revenue growth for a key account.• Spearheaded a value realization program, delivering 2.5x ROI for 35% of my portfolio.I enjoy translating complex data into actionable insights that drive customer success and revenue growth. My early experience at Goldman Sachs sharpened my ability to analyze financial models, manage high-stakes relationships, and drive process automation, which I now apply to scaling customer success strategies for enterprise SaaS.Key Skills: Customer Success, Enterprise SaaS, Value Consulting, Stakeholder Management, Retention & Expansion, Customer Advocacy, Strategic Renewals, Data-Driven Insights, Business Analytics
Experience
Product Support Consultant
May 2025 — Present · Bengaluru, IN
Education
Imarticus Learning Pvt Limited
Certified Investment Banking Operations Professional, Investments and Securities
Indian Language School (ILS), Lagos, Nigeria
SSC - CBSE
2007 — 2011
University of Mumbai
Bachelor of Commerce - BCom
2013 — 2016
The Institute of Chartered Accountants of India
Integrated Professional Competency Course
Indian Language School, Lagos, Nigeria
HSC - CBSE, Commerce
2011 — 2013
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