Mahak Jain
Transforming Support into Exceptional Customer Experiences | Banking & Panel Helpdesk Expertise
- Role
- Panel Support Helpdesk at Numerator
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Mahak Jain
A highly motivated and detail-oriented Customer Support Specialist with hands-on experience of more that 2.5 years in handling chat, email, and inbound call support across diverse industries including fintech, e-commerce, and remote service platforms. Known for delivering empathetic, solution-focused customer experiences, while maintaining excellent communication and time management skills. I thrive in fast-paced environments, adapt quickly to new tools and processes, and enjoy collaborating with global teams. Passionate about helping people, solving problems efficiently, and continuously learning to grow both professionally and personally.
Experience
Panel Support Helpdesk
Jun 2025 — Present · Vadodara, IN
Provide timely and accurate support to panel members via email-Troubleshoot and resolve issues related to app usage, panel participation, and account management-Guide users through technical issues, escalations, and troubleshooting steps-Monitor and manage ticket queues to ensure adherence to SLA and quality standards-Assist in developing knowledge base content and FAQs for panelists.
Education
Manipal University Jaipur
Master of Business Administration - MBA, Banking and Financial Support Services
SAGE University Ind
Bachelor of Business Administration - BBA, Accounting and Finance
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