Mahak Batra
Senior Manager Customer Experience (Nps) @IndiGo (InterGlobe Aviation Ltd)
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WORK HISTORY
Senior Manager Customer Experience (Nps) @IndiGo (InterGlobe Aviation Ltd)
Gurugram, IN
SKILLS
ABOUT MAHAK BATRA
A customer focused and ambitious Customer Service professional with several years of experience in the fields of Customer Experience, Process Excellence, Quality Management and Team Handling. Has the passion to deliver outstanding Team Leadership whilst working under pressure. Have been a Process Improvement specialist along with being a strong leader. My profile Includes identifying needs of the customers and their pain areas and work with management to bring in customer centric and cost-effective solutions. Working with diverse teams, verticals, departments and customers has increased my process knowledge considerably, which helped me bring new ideas to my work. Have ensured end to end closure for all the projects assigned/started. Also been known and recognized for my Team management skills.
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