Mahak Agrawal

Human Resources Executive @Growth Addicted

Bhopal, IN

Screened resumes and scheduled interviews as part of the end-to-end recruitment process.Coordinated onboarding processes and assisted in new employee orientation.Supported policy implementation and assisted in drafting HR communications.Monitor employee performance and identify training needs.Responded to customer inquiries via calls, emails, and CRM platforms.Resolved product and service-related issues promptly, ensuring customer satisfaction.Escalated unresolved issues to the appropriate departments and followed up on resolution.Collected customer feedback and communicated insights to internal teams for improvements.

Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya

Bachelor of Technology - BTech

Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021

Master of Business Administration - MBA