Swapnil Mahajan
Operations Business Analyst @ Teladoc Health | Big Data Analytics
- Role
- Operations Business Analyst at Teladoc Health
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Operations Business Analyst
Oct 2021 — Present · Austin, TX, US
Streamlined client reporting procedures using optimized techniques, reducing staff costs by 40% while upholding customer satisfaction; additionally, provided technology training to the team to enhance turnaround times.• Implemented advanced visualization software (such as Tableau or Power BI) to develop interactive dashboards for monitoring and reporting key performance indicators (KPIs)• Developed detailed dashboard reports that shared an understanding of products like General Medicine and Mental Health, leading to decreased provider wait times.• Initiated automation in the credentialing team, leading to a 30% increase in overall productivity within one year.• Collaborated cross-functionally to manage large-scale datasets and translate business requirements into SQL queries, facilitating the provision of business insights.
Skills
- Sql
- Linux
- Mac Os
- Core Java
- J2ee
- Web Technologies
- Mysql
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