Akshat Mahajan
Senior Product Manager @Manulife
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WORK HISTORY
Senior Product Manager @Manulife
Toronto, ON, CA
Led strategic R&D initiatives for 5 GenAI and workforce productivity platforms in regulated Canadian financial services environment, conducting extensive market research and competitive analysis to identify payment modernization opportunities while acting as innovation advisor to executive leadership.• Served as strategic technology advisor, developing business cases for 5 GenAI platform investments and securing C-suite approval for multi-million-dollar R&D initiatives while maintaining P&L responsibility and performance transparency.• Delivered real-time financial rewards platform integration with Air Canada Aeroplan, managing complex payment processing, points valuation, and instantaneous data exchange between external financial systems—demonstrating expertise in real-time payment rail architecture.• Transformed enterprise data assets into revenue-generating products, improving organizational data strategy and enabling data-driven decision making across business units.• Reduced developer onboarding from 3 days to ~10 minutes by launching a self-serve developer platform with SDKs and documentation, improving enterprise workflows.• Partnered with HR, compliance, and regulatory teams to ensure adoption of new tools while aligning to Canadian banking standards and regulatory requirements, completing all mandatory audits and compliance reporting on schedule.• Oversaw API lifecycle management (design → deployment → monitoring) with KPIs such as adoption, retention, and onboarding efficiency.• Delivered tools with 99.95% uptime and <300ms latency, boosting employee satisfaction and operational reliability.
EDUCATION
University of Regina
Master of Science - MS
Amity University, Jaipur,
Bachelor of Technology - BTech
ABOUT AKSHAT MAHAJAN
Strategic Product Manager specializing in payments modernization and financial technology innovation with 7+ years driving platform development in regulated Canadian financial services. Proven track record managing P&L for multi-million dollar payment initiatives, leading real-time system integrations, and ensuring regulatory compliance across enterprise organizations. Expert in market research, competitive analysis, and enabling payment solutions while managing vendor governance and risk controls Product Management: Product Vision & Strategy, Roadmap Ownership, Unified Communication & Collaboration Platforms, Workforce Productivity, Go-to-Market (GTM), KPI/OKR Tracking, Adoption & Change Management, Real time payment system • Program Delivery: End-to-End Software Engineering Delivery, Technical Architecture, Vendor & SOW Management, Financial/Status Reporting, Resource Allocation, Risk Management, audit management • Methodologies: Agile (Scrum/Kanban), DevOps, Waterfall, Sprint Planning, Backlog Management • Technical: API Lifecycle Management, RESTful APIs, System Design, OAuth 2.0, SQL, AI/ML, Observability (Splunk, Dynatrace, New Relic, Grafana), Kubernetes, Terraform, Serverless, Cloud Platforms (AWS/GCP) • Analytics & Tools: Google Analytics, Adobe Analytics, Data Studio, Tableau, JIRA, Notion, Miro, Figma, Postman, Swagger, Git, Alteryx, UiPath • Innovation & R&D: GenAI/AI/ML Strategy, Emerging Technology Adoption, R&D Program Management, Use Case Development, Innovation Advisory • Stakeholder Management: Cross-functional Leadership, Business-Technical Translation, Vendor Negotiation, Conflict Resolution, Mentoring
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