Mahadi Hasan M.
Service & Incident Coordinator Facilities Management @Sodexo
Signup · Get unlimited contacts
WORK HISTORY
Service & Incident Coordinator Facilities Management @Sodexo
Salford, GB
Working within Sodexo’s Digital Intelligence Hub, supporting the coordination and delivery of facilities services across multiple client sites. The role focuses on managing service requests, triaging issues, allocating engineers, and ensuring operational performance is delivered in line with agreed SLAs and procedures.Key responsibilities include:• Receiving and logging service requests via email, phone and digital platforms• Assessing urgency and prioritising incidents to meet contractual response times• Dispatching and coordinating engineers for reactive maintenance and service delivery• Monitoring open cases and following through to completion within SLA targets• Liaising with internal teams, contractors and site stakeholders to gather updates• Maintaining accurate records across internal systems to support operational reporting• Supporting the wider facilities team with administrative and case management tasks• Ensuring compliance with procedures while delivering a professional customer experience
EDUCATION
The Growth Company
Diploma, Business
The Manchester Metropolitan University
Bachelor of Arts - BA, Business Administration, Management and Operations
The Manchester College
Computer and Information Sciences and Support Services
ABOUT MAHADI HASAN M.
Results-driven professional with hands-on experience across regulated environments, risk-controlled workflows, and high-volume administrative functions. Skilled in co-ordinating cross-functional processes, maintaining accurate documentation, and strengthening operational efficiency through data-informed decision-making. Background includes case handling, compliance checks, recruitment support, and business process improvement across public-sector and private organisations. Academic experience reinforced through a final-year consultancy-style project at Manchester Metropolitan University, applying analytical problem-solving to a live business challenge.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.