Mahadevan V
Strategic Visionary Driving Operational Excellence and Customer Satisfaction | Expert in Telecom Operations, IT Consulting, CRM, Customer Experience and Business Delivery
- Role
- Director - Talent & Delivery at TechStar Group
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mahadevan V
I am a seasoned leader with over two decades of expertise in driving operational…
Experience
Director - Talent & Delivery
Oct 2020 — Present · Hyderabad, IN
Delivery Leadership: Led end-to-end recruitment and staffing delivery for strategic IT accounts across BFSI, Real Estate, Healthcare and Telecom, managing multiple client engagements with significant revenue impact through Time & Material, Fixed Price, and Managed Services models.Client & Stakeholder Management: Built and maintained trusted relationships with CXO-level stakeholderslBusiness Growth & Pre-sales Enablement: Enabled account growth by supporting solutioning, RFP/RFI responds, positioning TechStar as a consultative partner and value-driven delivery organization.People & Process Excellence: Built and scaled high-performing, cross-functional delivery teams across geographies; implemented Agile, DevOps-inspired hiring practices, and embedded a consulting mindset to drive quality and productivity.Operated Managed P&L for key accounts, implemented automation and continuous improvement initiatives across the hiring lifecycle, achieving a 25% reduction in time-to-fill and improved client satisfaction.
Education
Symbiosis Centre for Management Studies- Pune
PGD - Customer Relationship Management, Customer Relationship Management
2016 — 2017
Jankidas Kapur Public School
Senior Secondary, Commerce
1997 — 1999
Hindu College, Sonepat
Bachelor of Commerce (BCom), Business/Commerce, General
1999 — 2002
New Lilly Model High School
Senior Primary
1990 — 1995
Shambu Dayal Modern High School
SSC
1995 — 1997
Skills
- • People Management
- • Slas Management
- • Requirements Gathering
- • Accounts Management
- • Process Management
- • Project Management & Governance
- • Performance Optimization
- • Business Development
- • Work-Flow Streamlining
- • Interpersonal Skills
- Strategic Planning
- • Team Management
- • Issue Resolution
- Customer Satisfaction
- • Operations Management
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