Mahadev Naik
Associate Director at CtrlAltNow (Formerly Known as Punch IT Tech)
- Role
- Associate Director at Ctrlaltnow
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Mahadev Naik
Competent and dynamic Software Professional, offering a progressive career in ITSM and ITOM domains.• Skilled ServiceNow ITSM and ITOM and BMC Remedy expert with proven success in leveraging technical functionality to enhance operational capabilities.• Currently serving as Consultant with Infosys Technologies Limited.• Experience in ServiceNow ITSM and ITOM Administration and Support.• Experience in BMC Remedy on Demand Support and Administration. • Good knowledge in Remedy AR server Administration Procedure.• Deep knowledge of creating Service Management technical Support.• Good understanding of ITIL concepts of Incident Management, Change Management, Problem Management and Knowledge Management. • Experience in working on all phases of development lifecycle, from gathering requirements to analysis, development, design, testing, implementation, and support• Hands on exposure on Development Cycle, Performance Tuning, Unit Testing, Release Management Process, Configuration Management process, Defect Management Process and Post Deployment Activity etc• Acquired working knowledge of basic commands and scripting in PL/SQL. • Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytical bent of mind and confidence to take challenging assignments.
Experience
Associate Director
Oct 2025 — Present
Education
University of Mumbai
Master of Computer Applications (MCA), Computers
2009 — 2011
Skills
- Data Warehousing
- Informatica 8.6 and 9.1, Unix, Netezza
- Sql, Oracle
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