Mahaboob Ali

About Mahaboob Ali

I am a sales professional with a strong background in enterprise sales, automation…

Experience

1. Associate Account Manager (Customer Sucess & Onboarding B2b Partnerships)

   Laundryheap

   Jul 2024 — Present

   Acted as the primary point of contact for partner facilities, managing end-to-end relationships post-onboarding to ensure service excellence, SLA adherence, and long term satisfaction.Successfully onboarded and enabled 40+ new partner facilities across regions, reducing average lead time by 30% and ensuring operational readiness from day one.Led structured onboarding processes, including training, documentation handovers, and stakeholder alignment improving first-month performance metrics.Conducted regular check ins, performance audits, and SLA reviews with facility managers, resulting in a 20% increase in compliance and service consistency.Resolved operational and service related challenges by collaborating with logistics, tech, and finance teams, ensuring fast resolution and a frictionless experience for B2B clients.Negotiated contract terms with facility partners to optimize cost efficiency while maintaining high service standards contributing to operational cost savings.Developed and maintained a central facility database to improve transparency, track KPIs, and provide leadership with insights into partner performance.Played a key role in cross-functional coordination, working closely with internal departments to align partner needs with internal service capabilities.

Education

• HimalayanUniversity

  Bsc, Electronics and communication

  2016 — 2017