Maha Mohani

Vice President Manager @JPMorganChase

As a Branch Manager, meet and exceed customer expectations and will create a customer obsessed culture in the branch. Collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers. Partner with Associate Bankers (legacy Tellers) to make every entrance into the branch a warm and welcome one Assist bankers and partners in maintaining customer relationships Build partnerships with local businesses to build the brand in the local market area through strong community involvement Build relationships by promoting a client/customer centered organization and proactively addressing customer needs. Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture Address client issues promptly and effectively Manage and coach branch employees to engage customers. Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer. Bring out the best in the branch employees by providing training, coaching, and motivating them to become strong culture carriers and collaborators between all lines of business Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes. Create branch-specific strategies to grow the business Use reporting to identify high potential and at-risk customers Leverage and understand the generated Branch Scorecard to identify drivers and strategies to be successful Partner with bankers in cultivating new and existing deposits. Create strong partnerships and work with branch partners, including Financial Advisors, Home Lending and Business Banking, to grow deposits and investments Improve revenues and expenses and grow the business, while exceeding customer expectations