Magx Durbin

WORK HISTORY

EDUCATION

ABOUT MAGX DURBIN

Technical Support Specialist with 9+ years of experience in SaaS and technical product support. Known for bridging the gap between customers and internal teams while elevating the support experience. Skilled in translating complex technical concepts to the audience, managing high-risk escalations, and driving data-backed improvements in product features and support processes. Passionate about fostering inclusive team cultures and delivering exceptional customer experiences.*History of exceeding expectations*8+ years of remote work experience and collaboration skills*Delightful interpersonal and written communication skills*Genuine desire to impact people’s lives positively with technology*Authentic desire for rapport with customers and team alike*Meticulous attention to detail, data collection, and analysis skill set*Obsessed with curating solutions that make people smile*Culture champion*Able to triage, prioritize, and handle multiple projects*Outstanding research, evaluation, and analytical capabilities*Always excited for the lessons of new challenges*Asker of excavating questions*DE & I is importantSoftware: Microsoft Office & Teams, Google Workplace, Adobe Suite, Salesforce, Confluence, Catalyst, Postman, Periscope, Splunk, Zapier, Dropbox, Slack, Zoom, Figma, Intercom, Calendly, Acuity, JIRA, Sendgrid, Fullstory, Zendesk, Helpscout, Salesforce Service Cloud, Grammarly, Surveys, Claude, Gemini, Asana, CloudApp, Snipping Tool and more.