Insha Manzoor

About Insha Manzoor

I am an EdTech professional with 5+ years’ experience in academic counseling, sales, and communication training.I have trained 200+ students, improved conversion rates, and worked with top EdTech companies including Unchaai and Mentor Match.I specialize in communication coaching, career counseling, and admission strategy.I am now looking for roles in Training, Academic Strategy, and Career Counseling with growth-oriented organizations.From my experience, I can say I can successfully scale up Sales Vertical in Organisation I put the customer at the center of all my business decisions I am good at hiring, leading, and growing team.Apart from work, I enjoy meeting new people and hearing their perspectives on life and business. I love reading and traveling also.If you have anything interesting to discuss, feel free to DM

Experience

1. Senior Customer Success Executive- Renewals and Retention

   Artium Academy

   Mar 2025 — Present · Mumbai, IN

   Managed end-to-end customer renewals lifecycle to drive consistent revenue growth- Maintained and improved customer retention percentage through proactive follow-ups and relationship management- Achieved monthly renewal revenue targets by converting existing customers into long-term subscribers- Handled escalation cases including teacher concerns, dashboard issues, and service dissatisfaction, ensuring quick resolution- Collaborated with academic and tech teams to resolve customer complaints efficiently- Maintained strong CRM discipline and follow-up mechanisms to maximize conversions.

Education

• University of Kashmir

  Bachelor of Business Administration - BBA

  2016 — 2018

• Lovely Professional University

  Master of Business Administration - MBA, Marketing and Finance

  2019 — 2021