Magimai Sanjay Simon
Incident Manager (Microsoft)
- Role
- Incident Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Magimai Sanjay Simon
With a diverse set of experiences in the IT industry my technical skills include Web…
Experience
Incident Manager
Mar 2024 — Present · Bengaluru, IN
As a Major Incident Manager, I play a critical role in ensuring efficient incident response and minimizing business disruptions.‣ Handling various major incident types, such as technical failures, security breaches, natural disasters, or outages.‣ Coordinating with the right people, ensuring effective communication during crisis situations.‣ Conducting weekly/biweekly business review meetings with stakeholders and clients.‣ Carrying out reporting procedures related to major incidents.‣ Establishing continuous process improvement cycles, reviewing performance, roles, policies, and supporting technology.‣ Analyzing high severity incidents/outages to identify root causes.‣ Monitoring incidents to ensure SLAs are respected.‣ Ensuring closure of all mitigated and end-user confirmed incident records.‣ Proactively identifying vulnerabilities and implementing safeguards to prevent incidents.‣ Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.‣ Facilitate fast and effective response to all the high priority incidents or critical services (Applications/platforms) impacting the business.
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