Maggie Tihanyi
Senior Manager, Client Strategy @Teladoc Health
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WORK HISTORY
Senior Manager, Client Strategy @Teladoc Health
I am on the front lines every day as a trusted adviser for our clients. Part coach, analyst, strategic adviser, project manager, and product expert, I am continually focused on helping our clients improve the benefits they reap from working with Teladoc Health\'s products and platforms.Key Responsibilities: • Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings clinical care delivery• Manage the end-to-end renewal process and grow business within the client portfolio• Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion• Develop metrics for success/ROI based on each client’s goals and regularly review progress • Ensure clients and their members are utilizing key product features to maximize success• Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs and consultants• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn• Maintain high levels of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required• Manage a team of Client Strategy professionals
EDUCATION
Wayne State University
Bachelor of Science (BS), Biological and Biomedical Sciences
Georgetown University School of Medicine
Master of Science (MS), Pharmacology and Toxicology
ABOUT MAGGIE TIHANYI
Accomplished and enthusiastic Account Manager with years of experience in building…
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