Maggie McIntosh
Senior Director of Operations @Penn Medicine Chester County Hospital
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WORK HISTORY
Senior Director of Operations @Penn Medicine Chester County Hospital
West Chester, PA, US
Responsible for the management and professional development of 5 directors/managers leading both clinical and non-clinical services, including Environmental Services (housekeeping and linen), Food and Nutrition (patient food, retail food, gift shop and valet services), Patient Transport, Neurodiagnostics and Maternal Fetal Medicine. Reporting to the Chief Operating Officer, manage $19M operating budget and 200 FTE associates. Administrative lead, in a triad model with physician and nursing leaders, for patient throughput initiative. Provide direction and leadership for Operational Excellence program hospital-wide.
EDUCATION
Saint Joseph's University
Masters, Healthcare Administration
University of Virginia
Bachelor of Arts - BA, English Language and Literature/Letters
The Wharton School
Certificate, Marketing
Thomas Jefferson University
Certification, Lean Six Sigma Black Belt
SKILLS
ABOUT MAGGIE MCINTOSH
Healthcare leader with expertise in patient experience, process improvement, project management and hospital operations. Consistently promoted into roles with greater scope and responsibility, and recognized for having an effective, collaborative leadership style. Deep understanding of organizational change and strong ability to implement best practices that lead to sustainable improvements across systems.
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