Maggie D.

About Maggie D.

I help organizations build capability, confidence, and alignment so strategy turns into measurable results.As Founder and Principal Consultant of Sageline Collective, I partner with leaders navigating growth and transformation to design structures, communication frameworks, and learning programs that empower people to perform. My work blends operational excellence with strategic storytelling, ensuring change is not only implemented, but understood, adopted, and sustained.With over 15 years of experience supporting Fortune 500 and mid-sized organizations, I have guided ERP deployments, supply chain transformation, and enterprise process optimization programs. I specialize in bridging strategy and execution by aligning vision, systems, and people to strengthen both performance and culture.A Lean Six Sigma Black Belt and PROSCI-certified practitioner, I bring structure and empathy in equal measure. I believe true excellence happens when clarity meets trust and when teams feel equipped to move forward with purpose.If your organization is ready to turn goals into growth, I would welcome the conversation.

Experience

1. Ocm Lead, Digital & Customer Contact Management

   NiSource

   Mar 2026 — Present · Columbus, OH, US

   Supporting enterprise digital and customer contact management initiatives within a complex, multi-vendor environment. Partnering with business, IT, and implementation teams to align change strategy, stakeholder engagement, and adoption across critical workstreams.Leading stakeholder analysis and change impact identification to establish organizational readiness, risk visibility, and adoption priorities. Advising internal OCM and program leadership on measurement practices, change network strategy, and data-informed decision making.

Education

• DeVry University

  Bachelor of Science - BS, Technical Management, Minor Project Management

• Northcentral University

  Master of Education - MEd, Organizational Leadership

Skills

• Training
• Testing
• Cross-Functional Team Leadership
• Business Analysis
• Change Management
• Call Centers
• Business Process Improvement
• Business Process
• Organizational Culture
• Thought Leadership
• Coaching
• Strategic Planning
• Team Management
• Organizational Development
• Integration
• Project Portfolio Management
• Management
• Strategy
• Data Analysis
• Six Sigma
• Team Leadership
• Analysis
• Sdlc
• Process Improvement
• Itil
• Continuous Improvement
• Dmaic
• Leadership
• Project Planning