Maggie Y.

About Maggie Y.

Experienced marketing, sales and business development professional with a demonstrated history of driving business growth and optimizing operations. My multifaceted expertise in marketing, sales, and project management uniquely positions me to excel in a variety of roles including Customer Service and Operations Management, Marketing Operations, and Change Management Operations. My skill set encompasses various facets of marketing and operations, including sales pipeline optimization, operational excellence, and marketing planning. I can operate at both management and individual performer levels. For instance, I am proficient in CRM tool management (e.g, CRM Dynamics, Oracle on Demand), Adobe InDesign, IBM Data Analytics and other operation and marketing tools and suites. With a strong background in budget management and resource optimization, I consistently maximize ROI. Strong analytical abilities with expertise in legal compliance and data analysis, coupled with advanced Excel functionalities. complemented by my IBM Data Analytics Certification earned through Coursera. My ability to foster collaboration and communication across diverse functions and business units is well-documented, and I have a proven track record of effectively managing resources and projects across multiple locations, including North America, Asia, and EMEA.

Experience

1. Senior Licensing Enablement Specialist

   Arm

   Nov 2023 — Present · San Jose, CA, US

   Facilitate customer requests related to product delivery and serve as the primary contact to resolve customer issues by collaborating internally with different teams- Provide support for high-volume commercial transactions on SAP and Salesforce for internal stakeholders- Coordinate with the Marketing Communication team to ensure the seamless delivery of marketing automation and product documents- Conduct business analysis using tools such as Power BI, Excel, and other methods.

Education

• Tongji University

  Bachelor of Science (BSc)