Maggie Wenner
Director Of Customer Success at Inovalon
- Role
- Director of Customer Success at Inovalon
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Maggie Wenner
Highly skilled, innovative leader with 20+ years of experience in Operations Management and Business Analysis in contact center, claim operations, and benefit administration in the PBM industry. Accomplished in defining and implementing system and technological advancements to improve operational results. • Project management and business analysis experience in the leadership, development, and implementation of new system enhancements. Experienced in working cross- functionally with user groups on requirements definition, user-acceptance testing, quality review, user documentation and training rollout. • Energetic leader able to effectively bridge the gap between IT and Business stakeholders and to foster positive interaction with all levels of team members, from users to executive decision makers. • Quality focused, results oriented problem solver with a track record of pioneering change that dramatically improves operational efficiencies. • Effective change agent and communicator with the ability to forge solid and productive relationships across all levels of the organization. Specialties- operations management - process redesign to achieve optimum efficiency and quality results, and operational cost savings - business liaison support for user-interface design efforts - defining and refining performance metrics - building strategic business partner relationships at all levels - designing and implementing strategic and tactical plans
Experience
Director of Customer Success
May 2020 — Present · Minneapolis, MN, US
Education
St. Cloud State University
Bachelor of Science
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