Margaret Gamino

About Margaret Gamino

In my professional career, I have found excitement in identifying and solving for inefficiencies. I enjoy diving into new resources to educate myself on new ideas and methods that will ultimately help me take a holistic, strategic perspective when consulting my team and customers, something I incorporate regularly into my current role. As a Manager of an Enterprise Customer Success Team at Qualtrics, I manage a team of 9 covering a ~$24M book of business. My team supports a subset of enterprise companies across various industries to help them deploy and leverage technology to close experience gaps for their customers, employees, products, and brands. I work diligently to coach my team to ensure these companies realize value from our platform to further mature and expand their experience management programs and develop individuals to achieve their personal career goals.Prior to Qualtrics, I received a dual-degree MBA and MS in Engineering from MIT’s Leaders for Global Operations (LGO) program where I sharpened my technical skills and developed a solid business foundation. I spent six months on internship with Johnson & Johnson Vision’s Supply Chain Analytics group, as a Product Management Research Fellow, where I built a predictive model to support long-term capital planning. I started my career as a Technology Consultant with Accenture, specializing in the P&C Insurance Industry. Through this role, I learned a number of skills that have set me up for success in my pursuits, including deep-diving with executives on functional questions, designing a user-experience focused software product, and breaking down ambiguous, complex problems into simple processes. My broad range of experiences coupled with depth of background in technology and process improvement have provided me versatility in executing at a high level against goals. I look forward to continuing to build my career on these principles, to take on new challenges, and to lead with a growth mindset. When I’m not in the office, you can find me spending time with my husband and family (including my two year old Boston Terrier!), traveling, reading, hiking, or trying out new cooking or baking recipes.

Experience

1. Director, Customer Success

   Qualtrics

   Mar 2024 — Present · Reston, VA, US

Education

• Hathaway Brown School

  High School Diploma

  2003 — 2010

• Massachusetts Institute of Technology

  Master of Business Administration - MBA, Business Administration, Management and Operations

  2018 — 2020

• Massachusetts Institute of Technology

  Master of Science - MS, Civil & Environmental Engineering

  2018 — 2020

• Purdue University

  Bachelor of Science (B.S.), Biomedical/Medical Engineering

  2010 — 2014