Maggie Hagan-Brayton M.
- Role
- Professional Learning and Implementation Specialist at Noredink
- Location
- Somerville, MA, US
- LinkedIn followers
- 500 followers
About Maggie Hagan-Brayton M.
I spent a good chunk of my 20s working outside of the United States, and it took me…
Experience
Professional Learning and Implementation Specialist
Jun 2021 — Present
Facilitate over 100 virtual and in-person trainings yearly to accounts across the country focused on key product features and best practices, adapting sessions responsively in response to customer needs, and exceeding teamwide performance expectations with a training satisfaction average of 9.3 out of 10 - Lead the implementation plans of a portfolio of 15-20 Enterprise accounts, building relationships with key stakeholders and working with them to identify goals, as well as strategizing and leading implementation interventions for at-risk accounts -Create scalable training collateral for virtual trainings grounded in industry best practices and adult learning theory, as well as personalized sessions, videos, and other resources for individual accounts, constantly iterating on and improving collateral in response to data and customer feedback -Drive projects to improve the customer experience, such as webinar series and training collateral improvements, prioritizing tasks according to company and customer goals, and adjusting plans proactively to ensure core goals are achieved -Collaborate daily with the Customer Success, Marketing, Sales, Engineering and Product teams to pass on customer feedback, highlight barriers to success, and propose solutions to those barriers to ensure that accounts are meeting their goals -Received a rating of “Exceeding Expectations” on my End-of-Year Review
Education
The George Washington University
Bachelor of Arts (B.A.), Sociology
2006 — 2010
Fitchburg State University
Master of Education - MEd, Curriculum and Instruction
2020 — 2024
Skills
- Spanish
- Research
- Brazilian Portuguese
- English
- Microsoft Excel
- Curriculum Development
- Microsoft Office
- Public Speaking
- Tutoring
- English Teaching
- Spanish Translation
- Teaching
- English as a Second Language (Esl)
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