Maggie Gandia Torres
Account Services Manager @Baystate Financial
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WORK HISTORY
Account Services Manager @Baystate Financial
West Hartford, CT, US
Manage benefits for over 100 small and medium businesses in Connecticut, acting as the primary contact for employee inquiries and resolving issues-Collaborate with HR and executives across these businesses to address benefits challenges and propose tailored solutions-Analyze claims, compliance, and trends to provide recommendations and cost-saving strategies-Prepare for appointments, follow up on visits, and assist with new employee enrollment-Advocate for clients with carriers, ensuring smooth implementation and transition of benefits-Manage a Medicare insurance book of business of 250+ clients and maintain key client relationships-Handle inquiries on benefits, claims, COBRA, and billing, ensuring timely renewals-Develop and deliver benefit communication materials (e.g, brochures, enrollment packets).
ABOUT MAGGIE GANDIA TORRES
Strong community and social services professional who graduated in December 2019 with a Bachelor’s Degree focused in Psychology and Spanish from the College of the Holy Cross.An experienced Psychology researcher with over 4 years of experience working in the non-profit field, over 2 years of experience as an administrative assistant and a year of experience in psychology research. Skills include case management, community resource referrals, full professional proficiency of Spanish, customer service, project management, and collaboration.
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