Maggie di Pasquale
Business Analyst @Contrôles Laurentide / Laurentide Controls
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WORK HISTORY
Business Analyst @Contrôles Laurentide / Laurentide Controls
Kirkland, QC, CA
Salesforce administrator• Change management• Managing offshore team to implement Salesforce functionality• Managing offshore team to provide support for back office functions• Second level user support related to ERP and Salesforce • Implement community page, allowing customers access to obtain the required return documentation online.• Mentor in our Leading Self Program• Improve operations by determining and documenting efficient processes.• Communicate best practices to improve and standardize work processes.• Develop online training documents for new employees.(Learning Portal)• Establish a training plan for the on-boarding of new employees (based on their role)• Implement solutions to simplify the usability of the business system for users and automatewhere possible.• Implement best practices for Customer Service Coordinators.• Train managers on how to monitor their teams and monitor business financials.• Managing improvement requests, profiles and permission sets for ERP.
ABOUT MAGGIE DI PASQUALE
As a Business Analyst and Project Manager at Laurentide Controls, I leverage my PMP and Lean Six Sigma Green Belt credentials to implement and improve business systems and processes. With over 17 years of experience in project coordination, team leadership, and ERP implementations, I have a strong track record of delivering innovative solutions that align with the organization\'s vision and goals. I am passionate about finding new ways to optimize workflows, increase productivity, and reduce costs.
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