Maggie Burdette
Director, Business Process Management & Optimization @Orlando Utilities Commission (OUC - The Reliable One)
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WORK HISTORY
Director, Business Process Management & Optimization @Orlando Utilities Commission (OUC - The Reliable One)
Orlando, FL, US
Responsible for leading the Business Process Optimization, Enterprise Change Management, and Enterprise Planning & Program Management Office (PPMO). Collaborate with leadership across OUC in the identification, prioritization, development and execution of enterprise level initiatives. Partner with leaders to reimagine how employees fuel our businesses through customer-centric, digitally enabled employee engagement. Oversee the development and management of a PPMO. Drive business maturity through the development of long-term business relationships with key executives on Strategic Initiatives.
EDUCATION
University of Phoenix
B.S, Business Management
University of Phoenix
MBA, Business
ABOUT MAGGIE BURDETTE
A results-oriented leader with proven abilities in change management, customer experience, operations, planning, project management, process improvement, leadership, and employee development. Strong ability to identify and analyze areas of opportunity and to develop interventions that lead to improved performance and profitability.Specialties: Change Management Train-the-Trainer (Prosci)Certified Change Management (Prosci)Six Sigma Black BeltCertified Quality Auditor (ASQ)Certified Quality Improvement Associate (ASQ)Customer Experience Program ManagementShared ServicesBudgeting and Expense Control Total Quality ManagementTeam Facilitation and MotivationLeader/ManagerProject Management
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