Maggie Brown
Enterprise Customer Success Manager at Procore Technologies
- Role
- Principal Enterprise Customer Success Manager at Procore Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Maggie Brown
Dynamic and motivated Customer Success Manager with proven success in generating and growing high revenue domestic and international relationships and accounts. Proven track record helping companies build new revenue models and successfully enter or scale in new markets.
Experience
Principal Enterprise Customer Success Manager
Feb 2023 — Present · Austin, TX, US
Manages BoB of Enterprise clients, protecting ~$6m in ARR· Works closely with Account Executive(s) on cross-sell and up-sell discovery· Acts as first line of defense for any support or product questions and escalations· Liaison to additional internal departments for our clients· Works with clients on strategic plans to align products and services to their long-term goals· Facilitates peer-to-peer networking opportunities via similar characteristics · Conducts EBRs using usage metrics and benchmarking tools for construction industry · Compiles Success Plans· Conducts onsite and jobsite visits as needed· Forecasts renewals, expansions, and churn
Education
Wheaton College
Bachelor of Arts (B.A.), Community Art
2009 — 2013
Skills
- Art
- Indesign
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