Maggie Brown

Enterprise Customer Success Manager at Procore Technologies

Role
Principal Enterprise Customer Success Manager at Procore Technologies
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Maggie Brown

Dynamic and motivated Customer Success Manager with proven success in generating and growing high revenue domestic and international relationships and accounts. Proven track record helping companies build new revenue models and successfully enter or scale in new markets.

Experience

  1. Principal Enterprise Customer Success Manager

    Procore Technologies

    Feb 2023 — Present · Austin, TX, US

    Manages BoB of Enterprise clients, protecting ~$6m in ARR· Works closely with Account Executive(s) on cross-sell and up-sell discovery· Acts as first line of defense for any support or product questions and escalations· Liaison to additional internal departments for our clients· Works with clients on strategic plans to align products and services to their long-term goals· Facilitates peer-to-peer networking opportunities via similar characteristics · Conducts EBRs using usage metrics and benchmarking tools for construction industry · Compiles Success Plans· Conducts onsite and jobsite visits as needed· Forecasts renewals, expansions, and churn

Education

  • Wheaton College

    Bachelor of Arts (B.A.), Community Art

    2009 — 2013

Skills

  • Art
  • Indesign

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Maggie Brown — Principal Enterprise Customer Success Manager at Procore Technologies in Austin, TX, US | Unifers