Maged El-Khzragy
Technical Support Analyst @PBS Systems
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WORK HISTORY
Technical Support Analyst @PBS Systems
AB, CA
Conducted results-oriented travel to dealerships in Canada and the USA, while setting up PBSWindows Server 2008, 2016,2019, firewall, printers and POS systems. Established setup connections between sites using a VPN, while devising port forwarding so PBSoffice in Canada and USA can access PBS Server at the dealership in a timely manner. Robustly set up Veeam, QNAP, while also configuring LAN, WAN and VPN access between sites Set up RDP connections, VPN access for users when away from the dealership, while followingcompany policy per installing new hardware with tact and diligence. Established setup for prints on site or remotely with the users’ help set up map drives, whileefficiently responding to opened tickets or email with utmost tact and timeliness. Disaster Recovery Windows environments. Coordinated and managed multiple projects that support Operational Excellence. Researched and responded to client inquiries and explained transactions to their satisfaction.
EDUCATION
Misr University for Science and Technology
Bachelor's Degree
ABOUT MAGED EL-KHZRAGY
Driven, skilled and highly motivated IT Technical Support and Network Engineering professional with over 11 years of progressively combined and proven experience in Systems Analysis, Help Desk Support, Hardware/Software, Diagnostics & Troubleshooting, Configuration & Installation, Database Management, Network Infrastructure & Security, Network Management, Disaster Recovery, Server Administration, Business Analysis, Strategic Planning, Customer Service, Process Planning, Client Management, Training, Project Coordination, Operations, Coordination and related scenarios. Actively seeking a full-time position with your company in the realm of my expertise and broad experience. I aspire to help your organization attain its goals by using my robust organizational skills, genuine passion for professional excellence, highly refined time management abilities and dynamic results driven work ethic in fast paced multidisciplinary independent or team client-centric environments
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