Michael Geans
- Role
- Deskside Support Engineer - Assigned to the Macarthur Foundation (Hybrid) at Mindtree
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Michael Geans
I have worked in Corporate Tech services as a deskside technician for over a decade…
Experience
Deskside Support Engineer - Assigned to the Macarthur Foundation (Hybrid)
Feb 2022 — Present
Primary provider of deskside support for a few hundred users in the client\'s HQ in Downtown Chicago. · Deploy PCs using Intune, Macs using Jamf, and mobile devices using Intune MDM. · Escalate issues to or follow instructions from off-site System Administrators to solve issues with infrastructure in our local data center. · Helped roll out a Microsoft Teams/Polycom Deskphone solution as part of the back-to-office push. · Currently helping with a Mac/Windows refresh of the entire staff. · Recently completed a refresh of Lenovo laptops for a third of the company.
Skills
- Sccm
- Troubleshooting
- Join.me
- Microsoft Exchange
- Windows 7
- Linux
- Mac Os
- Vpn
- Help Desk Support
- Crashplan Pro E
- Citrix
- Windows Xp
- Cisco Technologies
- Centos Os
- Software Documentation
- Active Directory
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