Magdi Alkaifi
Loaner Admin | Service Admin | CRM Admin | CX | Internal Advisor at Jaguar Land Rover Virginia Beach
- Role
- Loaner Admin Service Admin Crm Admin Cx Internal Advisor at Checkered Flag Auto Group
- Location
- Norfolk, VA, US
- LinkedIn followers
- 500 followers
About Magdi Alkaifi
Results-driven, assimilates new ideas efficiently, takes initiative, detail-oriented professional with a strong background in front-line customer service and a solid foundation in business administration. Seeking a challenging role to leverage organizational and communication skills in a dynamic work environment.
Experience
Loaner Admin Service Admin Crm Admin Cx Internal Advisor
Dec 2024 — Present · Virginia Beach, VA, US
Writing internal service repair orders for new and used cars, review and explain repairs and associated costs with managers, and subletting work if necessary.• Ensure proper and complete documentation and billing on repair orders.• Creating and maintaining positive experiences with potential and existing customers through all touchpoints.• Executed daily tasks with precision, including creating Goodwill cases and examining CRM cases on Jaguar Land Rover CRM System, ensuring meticulous attention to detail. • Produced and analyzed daily/monthly accounting reports, cashiering reports, financial statements and ASM trend reports.• Collaborated with operations department to conduct thorough inventory audits, aligning records with physical inventory and bolstering accuracy. • Communicating and planning with other vendors with subletting repairs of customers vehicles.• Proactively streamlined repair order processes for the Detail department, showcasing adaptability and quick learning.• Orchestrated the enhancement of Jaguar Land Rover Loaner fleet, optimizing inventory reports and valet schedules.• Managed insurance claims for the Loaner fleet and facilitated seamless communication with vendors for subletting repairs. • Spearheaded improvements in Loaner fleet registration renewals, State Inspection renewals, and Maintenance of Jaguar Land Rover vehicles.
Education
Old Dominion University
Bachelor of Science in Business Administration, Information Systems & Technology | Minor In Cybersecurity
Tidewater Community College
Associate of Science - AS, Business Administration
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